Assistant Guest Service SupervisorNovember 27, 2017
St. Jo Frontier Casino
Title of Position:
Assistant Guest Service Supervisor
The Assistant Guest Service Supervisor is responsible for Gift Shop and Guest Service Team members. ESSENTIAL DUTIES AND RESPONSIBILITIES •Responsible for directing the activities of the guest service representatives when a Guest Service Supervisor is off. •Accountable for all aspects of the Guest Service Department when a Supervisor is off duty. •Ensures guest service representatives are following proper procedures while searching and creating new member accounts. •Assists the Guest Service Supervisor(s) with all segments of the Guest Service department including customer service, new member accounts, promotions and following and guiding employees to deliver genuine service. •Communicates new policies to staff and trains new team members as necessary. •Empowers Guest Service team members to provide Genuine Service to all guests and coworkers. •Must be able to work flexible hours including weekends and holidays •Other related duties as assigned. EDUCATION/EXPERIENCE: 3 years customer service experience and 6 months experience leading a team.
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