Inside Service Technician

Listing Title:
  Inside Service Technician
Company Name:
  Snorkel International
Title of Position:
  Inside Service Technician
  Duties: Provide technical assistance and support to customers with analysis, diagnosis, and resolution to customer satisfaction. This person will be the first responder to inbound customer calls to the tech line call loop. Document all pertinent identification information including, name, company, machine, model, serial number, nature of problem, time of call, and resolution. Assist in development of IPs, TSP, technical manuals and service bulletins. Communicate all engineering, assembly and quality issues learned from customer interactions through the service manager to be addressed in MRB meetings. Research required information using available resources.


Education/Experience: 1-2 years in heavy equipment industry as service technician preferred; vocational mechanical preferred.

Other Qualifications: Excellent verbal and written communication skills; extensive knowledge of Snorkel products; knowledge of hydraulic and electrical systems; and understanding of parts/service manuals. Bilingual in Spanish preferred. Proven analytical and problem solving abilities and an aptitude to effectively prioritize and execute tasks in a high pressure environment. Effective listening skills. Ability to absorb and retain information quickly. Self-motivated and fast paced personality with serious work ethic. Excellent organizational skills. Outstanding computer skills required (MS Windows, MS Office), expert skills in Excel and Access a plus.

Name of Contact:
  Jenna Brissett
Email Address of Contact:
Date of Expiration (if applicable):