Client Care Coordinator – LPN or RN a Plus

May 6, 2019

Company Name:
Home Instead Senior Care

Title of Position:
Client Care Coordinator

Home Instead Senior Care® Client Care Coordinator Job Description Genuine Senior Care LLC, dba Home Instead Senior Care Objective: The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/CAREGiverSM introductions and quality assurance visits with existing clients. They use the consultative sales approach to determine each individual client’s needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours. Primary Responsibilities: • Reflect the core values of Genuine Senior Care LLC, d.b.a. an independently owned and operated Home Instead Senior Care franchise. • Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan. • Conduct Service Inquiries and Care Consultations as needed, following the consultative sales process • Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service. • Work with other team members to coordinate various aspects of a client’s care. • Conduct client/CAREGiver introductions with every new client and with every new CAREGiver. • Create and maintain client and responsible party records documenting all quality assurance meetings. • Plan and execute a schedule that ensures each client has, at minimum, one quality assurance visit per quarter. • Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program. • Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and CAREGivers, and referral providers/care providers. • Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues, as well as receiving the services needed. • Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members. • Maintain regular attendance at the office to execute job responsibilities. • Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team. Secondary Responsibilities: • Participate as needed in all CAREGiver meetings • Conduct Family Education sessions as needed • Assist with Personal Care Skills Training • Participate in Administrative On-Call Rotation • Perform any and all other functions deemed necessary Critical Numbers: • X number of clients added each month • Conduct the initial client/CAREGiver introduction for every new client • Conduct QA visits on X% of clients per month • Add X client hours per month • Conduct service inquiries with an average conversion rate of X% • Conduct care consultations with an average closing percentage of X% Education/Experience Requirements: • College degree preferred, but not required • LPN or RN a Plus • One year experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience may be considered. • Must possess a valid driver’s license Supervisory Responsibilities: • None Knowledge, Skills and Abilities: • Must have an understanding of and uphold the policies and procedures established by Genuine Senior Care LLC, d.b.a. an independently owned and operated Home Instead Senior Care franchise. • Must demonstrate excellent oral and written communication skills and the ability to listen effectively • Must have the ability to work independently, maintain confidentiality of information and meet deadlines • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills • Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures • Must demonstrate knowledge of the senior care industry • Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work • Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community • Must have the ability to present a professional appearance and demeanor • Must have the ability to operate office equipment • Must be patient and congenial on the telephone • Must have computer skills and be proficient in Excel and Word • Must have the availability to work evenings or weekends as required • Must have the ability to perform duties in a professional office setting • Must have the ability to work as a part of a team

Link to Application:

Name of Contact:
Brent Hoffart

Email Address of Contact: