Lead Operations Support RepresentativeFebruary 6, 2020
Missouri American Water Company
Title of Position:
Lead Operations Support Representative
Primary Role Responsible for performing a variety of complex administrative activities and support involving the operations of water treatment and distribution systems, field operations and/or regulatory compliance. Key Accountabilities Processes and maintains a variety of complex accounting information including, but not limited to, payroll, accounts payable, invoices, inventory issues/receipts, purchase orders, customer payments, and bank deposits. Researches, compiles and updates information in various systems, including database, spreadsheet and word processing programs. Maintains financial and/or other business records, journals and ledgers. (30%) Interacts with internal/external customers regarding various issues and provides any additional assistance. Researches and resolves critical customer questions, concerns, difficulties, inquiries and/or problems. (30%) Prepares and responds to data requests and executes work orders, service orders, error reports, set-ups, etc. in various configurations such as Powerplant, Advantex and Orcom. Compiles and reviews numerous multifaceted reports on a daily/weekly/monthly basis. (30%) Performs other duties as assigned. (10%) Knowledge/Skills Excellent knowledge of office procedures. Excellent math knowledge. Excellent knowledge of water distribution systems and water and wastewater field operations Excellent working knowledge of computer programs. Excellent knowledge of network and maintenance related issues. Excellent knowledge of company billing guidelines and state billing regulations. Experience/Education Experience: Minimum of 5+ years related clerical experience required. Education: High School Diploma or GED required. Some college courses preferred. Clerical Certification preferred. Travel Requirements None or minimal travel. Work Environment General office environment. In some instances must be able to lift up to 10 lbs. maximum and occasionally lift various items. Competencies Champions safety Customer obsessed Cultivates innovation Nimble learning Drives Results Collaborates Join American Water...We Keep Life Flowing™ American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.
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