Network/Server TechnicianFebruary 4, 2020
TS Conard Inc. Technology Solutions
Title of Position:
TS Conard has an opportunity for a professional and experienced individual to fill the role of Server Technician. In this position, the successful application will be responsible for maintaining the integrity of our Managed Care client’s servers and networks. The Server Technician will also be providing as needed support to our Time and Material clients. This is an excellent opportunity for the right individual to join an established organization that is continuing to grow. Server Technician Duties & Responsibilities • Assist personnel with installation, configuration and ongoing usability of system hardware and software. • Offer daily operations and systems support to clients. • Verify functionality of hardware and software components. • Troubleshoot hardware and software issues in person, remotely and via phone. • Assist clients with computer problems and answer their questions. • Conduct daily backup verification and testing. • Ensures that requests for support are responded to in a timely manner and according to agreed standards and procedures. • Ensures users and other relevant parties are kept informed of progress and that advice is sought where needed to avoid or minimize delays. • To assist in the support of the Client’s servers and related backend systems, voice and data communications, application software and escalation support of desktop systems. • Assist in the production of required documentation for the supported systems and applications. Knowledge and Experience • 2 year’s occupational experience in a network/server management role. • Experience of server installations, migrations and OS builds. • LAN & WAN administration, including switch, router and firewall configuration and administration. • Understanding of the concepts and applicability of routing, virtual networks, network addressing régimes, subnet masking. • Understanding and ability to use TCP/IP and associated protocols and tools (DNS, DHCP, PING etc). • Administration and Management of Windows Servers. • Administration and Management of Active Directory Domain. • An understanding and practice of general management concepts, customer care, and project management. Specific Skills • Able to communicate effectively verbally and in writing with staff from all professions at all levels within the organization. • Ability to translate technical issues in a clear and understandable manner. • Excellent customer care skills • Excellent organizational and time management skills with ability to prioritize and work to deadlines. • Able to work independently and as part of a team. • Logical and analytical in approaches to problem solving. • Displays a responsible attitude to following procedures, keeping records and asset management. • Works with other team members to ensure procedures and working practices are efficient and effective for running of all tasks associated with operating and controlling the installed hardware and software. • Works with system architects, designers and vendors to support the implementation of major configuration changes and upgrades. • Conducts investigations on system performance and makes proposals for improvement. • Uses the available tools to maintain awareness the current state of hardware and software. Identifies operational exceptions and error conditions and ensures that all relevant parties are kept informed using appropriate methods. • Other associated projects may be required as determined by the Operations Manager, within the overall scope of the position. Certifications: CompTIA Server+, MCSA: Windows Server Certification.
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