Outreach Support Contact Coordinator

Listing Title:
  Outreach Support Contact Coordinator
Company Name:
  Biozyme Incorporated
Title of Position:
  Outreach Support Contact Coordinator
Description:
  The Outreach Support Contact Coordinator is responsible for ensuring that all contacts in BackOffice contain correct contact information and are kept up to date on a daily basis nd ensure all leads in the BO are worked according to plan on a weekly bases.

ACCOUNTIBILITIES
Ensure on a daily basis all contacts in BO are correct. Will need to work closely with ASM’s and the ORSC Dealer Coordinators to obtain information.
Perform outbound calls/emails to all contact types assigned to the Outreach Support Contact Coordinator and to collect correct/update contact information.
Researches all potential customers provided by Key Accounts to ensure that they are the right customers for BioZyme’s model and then add the contact to BO as a Sub-Dealer lead.
Utilize BO and other related software to maintain and track account progress.
Meet daily call volume expectations, ensuring meeting goals of 100 calls a day.
Understand and correctly record all information and responses.
Must be knowledgeable on all BioZyme products.
Must make quality a priority in all aspects of work.
Execute the work clearly and accurately.
Is courteous and friendly.
Is prepared to deal with problem situations that may arise during interviews.
Performs other duties as assigned.

POSITION QUALIFICATIONS
Required Education-High School Diploma or equivalent.
Required Work Experience-2 year of call center, sales, customer service or customer support.

Competencies(Preferred):
Problem Solving Skills, Strong Communication Skills, Planning and Organizational Skills
Required Skills
Demonstrated proficiency with Microsoft Office Suite Software
Basic Keyboarding Skills
Excelling written and verbal communications skills
Strong customer service and telephone skills
Ability to work independently and as a part of a team.
Ability to multi-task and be flexible
Ability to work in a fast-paced environment
Strong customer orientation
Ability to be reliable and punctual: strong initiative
Ability to respect and follow direction of superior

This job description is intended to be a tool to describe the primary purposes of the job and the key responsibilities.

The job description may not be inclusive of all duties and assignments. Job duties and responsibilities may be added, deleted, and/or revised at the discretion of management. This is a description of the way this position is designed to be performed and does not address the potential for accommodation, which would be addressed on a case-by-case basis.

Link to Application (if applicable):
  https://biozymeinc.com/careers/
Name of Contact:
  Lauren Scarborough
Email Address of Contact:
  lscarborough@biozymeinc.com