RPS Benefits By Design, Inc is seeking an Account Manager to maintain strong client relationships. This role serves as the primary day-to-day contact for all service needs, both internally and externally. As a team member, you will drive positive change, deliver exceptional customer experiences, and make a meaningful impact.
We are looking for an Account Manager to join our Employee Benefits team in St. Joseph, MO. The ideal candidate is an enthusiastic team player with strong problem-solving skills, attention to detail, and the ability to prioritize work in a fast-paced environment. They should thrive on meeting deadlines, collaborating effectively, and continuously learning. This is a remote role, but candidates must be available to travel to client sites for client-facing meetings.
What You Will Do:
• Responsible for managing a book of business as part of the Client Services Team
• Provide accurate and timely responses to client issues
• Conduct open enrollment meetings for clients to educate employees on benefits plans
• Supports implementation or transition of new or existing lines of coverage by assisting on setting up accounts, collecting needed documentation, and reviewing plan details with the client and appropriate carrier
• Gathers information from clients to use in underwriting or plan renewal information
• Analyzes quotes from carriers to determine appropriate recommendations for clients
• Negotiations coverage and services that matches client needs
• Analyzes options that best suit the client's needs
• Advises clients of their benefit plan options and rates to collaboratively develop client strategy for coverage
• Administers employee communication of any updates or changes to their benefit offerings for open enrollment
• Educate employees through possible open enrollment meetings
• Educate employers how to offer benefits to new hired employees, how to process a qualifying life event, and administer cobra administration
• Resolves issue with carriers regarding claims of clients’ employees, billing, and eligibility
• Informs and educates clients on updated compliance or legislative processes
• Monitor and update data in enrollment platform
• Update and maintain information in Agency Bloc pertaining to specific accounts
• Assesses and interprets claims experience for the client
● Responsible for making all benefit recommendations
● Responsible for selling additional lines and growing their book of business at the target provided by the company
What You Need To Be Successful:
• High school diploma required; Bachelor's Degree preferred and/or years of experience equivalent
• Minimum 2-4 years of client service experience
• Good knowledge of employee benefits plans
• Strong written and verbal communication skills
• Excellent Customer Service and Organizational skills
• High level of computer literacy in Microsoft Office Suite (Word, Powerpoint, and Excel)
• Must be able to work in a fast-paced environment
• Self-starter, driven, high sense of urgency
• Work with little or no supervision
• Be self-motivated and goal oriented
• Energetic, flexible, collaborative, and proactive; an individual who can professionally and positively impact both internal, as well as external clients and customers
• Health & Life license preferred or willing to obtain post hire
