Director of Survivor Support Services

Job Title: Director of Survivor Support Services
FLSA Status: Exempt
Reports to: Chief Executive Officer

Job Purpose:
To provide leadership, program development, community collaboration and advocacy in the delivery of a full continuum of trauma-informed services to survivors of domestic and sexual violence.

Primary Duties and Responsibilities:
• Provide leadership, training, and oversight of all Survivor Centered Services including, Shelter, Community Support and Housing programs.
• Provide direct supervision, coaching, guiding, and mentoring of program managers and other staff as directed.
• Develop and implement policies and procedures for the department.
• Oversee data collection/quality for accurate data records and statical information.
• Analyze outcome data to measure program effectiveness and implement strategies for improvement.
• Assess community needs: develop and enhance programming to meet these needs.
• Develop DV/SV program awareness among community at large and providers. Foster relationships with partners to assist survivors of DV/SV.
• Collaborate with community partners to improve services to survivors.
• Participate in state, local, and internal meetings, events, and activities as needed and assigned.
• Remain up to date on funding needs, funding sources, and funding timelines.
• Assist with monthly funding reports as required.
• Facilitate Survivor Support Services team meetings as needed.
• Manage department budgets. Assist program managers in budget awareness, preparation, and needs.
• Attend staff meetings and trainings.
• Commitment to the YWCA mission of Eliminating Racism and Empowering Women.
• Other related duties as required and/or assigned.

Qualifications:
• MS/MA degree in social work, counseling, or other closely related field.
• Professional licensure or license-eligible preferred.
• 7 years minimum professional work experience.
• 5 years minimum supervisory experience.
• Domestic and sexual violence knowledge, work experience preferred.
• Demonstrated track record in successfully leading and growing programs or projects.
• Demonstrated ability to work independently and follow-through on projects.
• Experience with grant compliance preferred, data collection and reporting.
• Excellent computer skills.
• Crisis intervention experience.
• Ability to travel.
• Ability to work flexible hours.

Working Conditions:
• Forty (40) hour workweek with flexibility regarding days/times to meet program needs and/or deadlines.
• Some evenings/weekends may be required.
• On-call responsibilities related to program needs.
• Employee works in an office environment and is protected from weather conditions and contaminants.
• Travel between worksites and to attend meetings and trainings.

Physical Requirements:
• Standing or sitting for long periods, bending, stooping and occasional lifting.
• Repetitive hand motion (such as typing).
• Ability, on a consistent basis, to perform activities requiring cooperation, instruction, persuasion or speaking with others.
• Ability to communicate effectively, in person and in writing, with consumers, staff and allied professionals.

Personal Characteristics:
The successful individual will demonstrate the following:
• Behave Ethically: Understand ethical behavior and professional boundaries and ensure own behavior is consistent with professional ethical standards.
• Build Relationships: Establish and maintain positive working relationships with others both internally and externally to achieve the organizations goals of empowering women and eliminating racism.
• Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
• Focus on Client Needs: Anticipate, understand and respond to the needs of consumers.
• Make Decisions: Assess situations to determine the importance, urgency and risks and make clear decisions which are timely and in the best interests of the consumer and the organization.
• Organization: Set priorities, develop a work schedule, monitor progress towards goals and track details/data/information/activities.
• Technological Aptitude: Understand software applications and maintain skills necessary to effectively perform key responsibilities through use of company utilized programs.

Competitive salary and fringe benefits.