Director of Survivor Support Services

Listing Title:
  Director of Survivor Support Services
Company Name:
  YWCA St. Joseph
Title of Position:
  Director of Survivor Support Services
  YWCA St. Joseph
Survivor Support Services Department

Job Title: Director of Survivor Support Services
FLSA Status: Exempt
Reports to: Chief Executive Officer

Job Purpose:
To provide leadership, program development, community collaboration and advocacy in the delivery of a full continuum of trauma-informed services to survivors of domestic and sexual violence.

Primary Duties and Responsibilities:
• Provide leadership, training, and oversight of all Survivor Centered Services including, Shelter, Community Support and Housing programs.
• Provide direct supervision, coaching, guiding, and mentoring of program managers and other staff as directed.
• Develop and implement policies and procedures for the department.
• Oversee data collection/quality for accurate data records and statical information.
• Analyze outcome data to measure program effectiveness and implement strategies for improvement.
• Assess community needs: develop and enhance programming to meet these needs.
• Develop DV/SV program awareness among community at large and providers. Foster relationships with partners to assist survivors of DV/SV.
• Collaborate with community partners to improve services to survivors.
• Participate in state, local, and internal meetings, events, and activities as needed and assigned.
• Remain up to date on funding needs, funding sources, and funding timelines.
• Assist with monthly funding reports as required.
• Facilitate Survivor Support Services team meetings as needed.
• Manage department budgets. Assist program managers in budget awareness, preparation, and needs.
• Attend staff meetings and trainings.
• Commitment to the YWCA mission of Eliminating Racism and Empowering Women.
• Other related duties as required and/or assigned.

• MS/MA degree in social work, counseling, or other closely related field.
• Professional licensure or license-eligible preferred.
• 7 years minimum professional work experience.
• 5 years minimum supervisory experience.
• Domestic and sexual violence knowledge, work experience preferred.
• Demonstrated track record in successfully leading and growing programs or projects.
• Demonstrated ability to work independently and follow-through on projects.
• Experience with grant compliance preferred, data collection and reporting.
• Excellent computer skills.
• Crisis intervention experience.
• Ability to travel.
• Ability to work flexible hours.

Working Conditions:
• Forty (40) hour workweek with flexibility regarding days/times to meet program needs and/or deadlines.
• Some evenings/weekends may be required.
• On-call responsibilities related to program needs.
• Employee works in an office environment and is protected from weather conditions and contaminants.
• Travel between worksites and to attend meetings and trainings.

Physical Requirements:
• Standing or sitting for long periods, bending, stooping and occasional lifting.
• Repetitive hand motion (such as typing).
• Ability, on a consistent basis, to perform activities requiring cooperation, instruction, persuasion or speaking with others.
• Ability to communicate effectively, in person and in writing, with consumers, staff and allied professionals.

Personal Characteristics:
The successful individual will demonstrate the following:
• Behave Ethically: Understand ethical behavior and professional boundaries and ensure own behavior is consistent with professional ethical standards.
• Build Relationships: Establish and maintain positive working relationships with others both internally and externally to achieve the organizations goals of empowering women and eliminating racism.
• Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
• Focus on Client Needs: Anticipate, understand and respond to the needs of consumers.
• Make Decisions: Assess situations to determine the importance, urgency and risks and make clear decisions which are timely and in the best interests of the consumer and the organization.
• Organization: Set priorities, develop a work schedule, monitor progress towards goals and track details/data/information/activities.
• Technological Aptitude: Understand software applications and maintain skills necessary to effectively perform key responsibilities through use of company utilized programs.

Competitive salary and fringe benefits.

***YWCA St. Joseph provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.***

Link to Application (if applicable):
Name of Contact:
  Melissa Peter
Email Address of Contact: