General Responsibilities
The focus of this position centers around the careful, deliberate, imaginative, and serious undertaking of defined work. The job requires an ability to deal in a systematic and patient way with factual and technical information and processes, as well as an ability to focus directly on the knowledge base required for the task. This job requires a serious and disciplined approach and to do it well may mean doing it alone. Doing this job successfully requires focus on the immediate work to be done. A disciplined, conscientious, hands-on approach is central to this job, and it requires work that is high quality and precise. Getting it ‘done right,’ with no mistakes is key to the position. This job is primarily task-focused and does not rely heavily on interactive or social skills. In fact, there are few responsibilities in that area, and significant private time to think and absorb information. Due to the detailed, accuracy-focused nature of this job, the successful candidate will be subject to scrutiny that may subject the candidate to both worry and criticism. Because this is a creative, technical position and because it requires a high level of expertise and accuracy, it provides an opportunity to thoroughly plan in order to do the job right.
Supervision Received/Provided
This position receives moderate supervision from the Executive Housekeeper.
Essential Duties
Greet guests and provide assistance when possible or as requested
Inspect vacant ready rooms, public areas, laundry room and administrative areas (back of the house) to make certain standards for cleanliness are being met throughout the day
Complete “Room Assignment” sheets and distribute to Houskeeper's as requested
Review Front Desk “Comment Log” and meet guest requests within guidelines
Assign rooms to yourself when needed. Assist Housekeepers and Publics to maximize efficiency and complete assignments in a timely manner.
Clean guest rooms or public areas as needed
Monitor laundry room to make certain the laundry process is being completed properly
Sort, wash, dry and fold linens as needed and complete tasks
Report on damage, hazards, or defective equipment to supervisor
Be responsible for assigned keys and following hotel key control policies
Assist with duties of others as requested by management
Task List
Check vacant ready rooms prior to guest check-in; inspect rooms daily.
Monitor the working pace of Housekeepers per room, their breaks and meal periods, and hours worked per week to determine if policies and guidelines are followed.
Use job descriptions of Housekeepers to assure all tasks are being performed to standard
Load, operate and unload washer and dryer – fold linens, as needed.
Restock and organize linen storage units, rooms, or closets as trained
Assist guests or hotel staff with requests for clean linen and other room supplies
Submit list of needed items to supervisor per schedule or as requested
Assist with the monthly inventories for all guest and linen supplies and order if requested by upper management.
Other Duties
Attend and participate in all property or department meetings
Responsible for proper use of the time clock at the beginning and end of the shift as well as required lunch break
Coordinate and/or assist other departments to meet a guest request.
Train Housekeepers, Publics, and others as needed
Perform special projects based on capabilities and knowledge
Required Education/Certifications/Training/Experience
Have knowledge of all hotel emergency procedures, especially fire prevention and emergency procedures related to the laundry area
Be familiar with the handling and use of all chemicals and equipment used to carry out the tasks of this position and use protective equipment provided
Reports on accidents, injuries, near misses and property damage to supervisor
Read and follow the rules and procedures provided in the employee handbook
Technical Skills and Abilities
Must be qualified and able to operate commercial washer and dryer, vacuum, carpet cleaner and similar commercial equipment used to clean linen, and maintain the hotel
Benefits of working at Stoney Creek Hotels
Paid Onboarding
Paid Training
401k plan with Safe Harbor Match
eligible for the first open enrollment after 90 days
Paid Holidays for holidays worked (double time!)
Hotel room discounts
Opportunities for career progression
A thriving culture that provides genuine hospitality
The ability to own and empower your work
Join a great team of like-minded individuals who work hard and smart at the same time
If you are a full-time employee, you will also receive these benefits in addition to the amazing benefits above:
Health and Dental through Wellmark Blue Cross Blue Shield and Vision through Avesis anywhere from a single to a family policy
eligible the first of the month following 60 days of employment
Paid vacation and sick leave
